Frequently Asked Questions

Painting’s Lab operates as an online store which sells exclusive canvas art prints made from original paintings that exist only within this collection.

Yes, every artwork in our collection exists as a unique original creation which you can find exclusively at Painting’s Lab. Our selection includes original designs which you cannot find at any other brand or artist collection.

We regularly add fresh, original artwork to our collection! We aim to introduce new paintings on a weekly or monthly basis, so there’s always something exciting to discover. Follow us on social media or subscribe to our newsletter to be the first to know when new exclusive pieces become available.

A framed canvas painting serves dual functions by delivering artistic elegance and safeguarding your artwork against damage for an extended period. The solid frame shields the canvas borders against environmental elements and accidental harm which preserves your artwork’s beauty for an extended period.

The framing process adds a professional finish which enhances the artwork’s visual appeal through color intensification and detail enhancement to create a central focus for any space.

The framed canvas prints from high-quality manufacturers stand built to last while they display without glass so you can view the canvas texture from every direction.

We offer the following framed canvas sizes:

• 12 x 12 in (30.5 x 30.5 cm)
• 12 x 18 in (30.5 x 45.7 cm)
• 16 x 16 in (40.6 x 40.6 cm)
• 16 x 20 in (40.5 x 50.8 cm)
• 18 x 24 in (45.7 x 60.9 cm)
• 20 x 30 in (50.8 x 76.2 cm)
• 24 x 36 in (60.9 x 91.4 cm)

The US-based company produces all our products through its specialized manufacturing division which fulfills international delivery requirements. The system guarantees that each order receives individual attention during production and dispatches from the nearest facility to minimize delivery times while reducing environmental impact.

Our products arrive at customers in protective packaging which ensures their safe delivery. You should reach out to us for assistance in finding your special gift presentation options.

To protect your canvas print from damage you need to keep it away from direct sunlight and high moisture levels and dust it regularly with a dry cloth. Do not use cleaning chemicals on the canvas surface.

Our canvas prints receive their creation through premium canvas fabric which unites with vibrant long-lasting inks to produce high-quality results. The wooden frames display a floating effect which adds to their professional gallery presentation because they come from top-quality pine wood.

Our frames receive their construction from premium pine wood which measures 1.25 inches (3.18 centimeters) in thickness. The glasses include rubber pads at their back corners and they have hanging hardware for display.

Yes, every painting receives its creation through print-on–demand which produces a unique artwork for each customer while maintaining product quality and freshness and minimizing production waste.

We work to display colors correctly but monitor settings and lighting conditions produce small differences between what you see on your screen and the actual product colors.

We accept major credit cards and other payment methods displayed at checkout. Payment must be received in full before order processing begins.

Your payment is processed immediately upon placing your order. Production begins once payment is confirmed.

The custom nature of our products according to customer specifications means we cannot accept returns or exchanges for buyer remorse or size/color changes. The company will provide either a replacement or a refund for products that show damage or defects or contain errors when customers reach out within 30 days after receiving their items.

No, we don’t give refunds for buyer‘s remorse or change of mind because every product receives individual manufacturing for each customer order.

We offer refunds or replacements only for:

• Damaged products received
• Defective items due to printing errors
• Wrong items sent (incorrect design, size, or color)
• Products that arrive misprinted or with quality issues

The delivery of your product must happen within 30 days before you contact us about any damage or defects or incorrect items. You need to provide:

• Pictures which show the problem directly
• Your order number
• A thorough explanation of the problem

• We will examine your claim before providing a replacement product for free or issuing a refund

If your package gets sent back to us because of wrong or missing address information then we will send it out again to the right delivery location. You need to pay extra shipping fees when your package gets sent out again.

If tracking system shows no progress for a long time so you need to contact us within 30 days after your package was supposed to arrive. The carrier will undergo an investigation, and we will pay for a new item when the package disappearance becomes confirmed.

Yes! We provide free international shipping for every order without any minimum spending requirements. Your artwork will be delivered to your door at no extra cost.

Yes, we ship internationally to many countries around the world. We operate delivery services at these specified locations:

Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), United States (USA), and Vatican City.

Delivery times may vary depending on your location. For more details about shipping times and options for your country, please refer to our shipping information at checkout.

Our standard delivery timeframe operates between 4 to 7 business days for all shipments to the United States and worldwide destinations. Certain delivery locations will receive their shipments after extended waiting periods because of customs inspection procedures and their remote geographical position.

You need to enter your shipping address during the checkout process because the system will present an exact delivery estimate before you finish your order.

Yes, once your order leaves the warehouse you will get a tracking number by email that lets you track your package during shipment.

Customs operations together with unplanned events tend to create delays in delivery schedules. Your patience during this process has our full appreciation and we will provide support when any problems occur.

You should reach out to us right away if your package fails to arrive during shipping. We will coordinate with the delivery company to solve the problem so you can get your order.